Safari has recently updated its privacy settings and a new default setting blocks Cerego
Title: Addressing the 500 Error Related to Third-Party Cookies in Safari, Chrome, and FirefoxIntroduction:
At Cerego, we aim to ensure a seamless learning experience for all users. However, you might occasionally encounter a 500 error when our platform is embedded within other sites. This issue often results from browser settings that block third-party cookies. To help you address this issue, we've created a step-by-step guide for users of Safari, Google Chrome, and Firefox.
I. For Safari Users:
Safari's default settings now include the 'Prevent cross-site tracking' feature, which can cause a 500 error on our platform.
To disable this feature:
1. Open Safari and select 'Safari' from the menu in the top-left corner of your screen.
2. Select 'Preferences...' from the drop-down menu.
3. Navigate to the 'Privacy' tab.
4. Uncheck the box that says 'Prevent cross-site tracking'.
5. Close the Preferences window. The changes will save automatically.
II. For Google Chrome Users:
In Google Chrome, the "Block third-party cookies" option can cause a similar error.
To ensure third-party cookies are allowed:
1. Open Google Chrome and click on the three dots in the top-right corner.
2. Select 'Settings' from the drop-down menu.
3. Scroll down and select 'Privacy and security'.
4. Click on 'Cookies and other site data'.
5. Select 'Allow all cookies'.
III. For Firefox Users:
Firefox users might experience the same error if third-party cookies are blocked.
To allow third-party cookies:
1. Open Firefox and click on the three lines in the top-right corner.
2. Select 'Preferences' from the drop-down menu.
3. Click on 'Privacy & Security' from the list on the left.
4. Under the 'Cookies and Site Data' section, ensure 'Block cookies and site data' is set to either 'Cross-site and social media trackers' or 'All third-party cookies'.
Conclusion:
In most cases, the 500 error experienced on our platform results from browser settings that block third-party cookies. Following the steps outlined above should help resolve this issue. If you continue to face difficulties, please don't hesitate to contact our customer support team for further assistance.