Why am I getting a 500 - Internal Server Error?

Introduction:

At Cerego, we aim to ensure a seamless learning experience for all users. However, you might occasionally encounter a 500 error when our platform is embedded within other sites. This issue often results from browser settings that block third-party cookies. To help you address this issue, we've created a step-by-step guide for users of Safari, Google Chrome, and Firefox.

I. For Safari Users:

Safari's default settings now include the 'Prevent cross-site tracking' feature, which can cause a 500 error on our platform.

To disable this feature:

1. Open Safari and select 'Safari' from the menu in the top-left corner of your screen.
2. Select 'Preferences...' from the drop-down menu.
3. Navigate to the 'Privacy' tab.
4. Uncheck the box that says 'Prevent cross-site tracking'.
5. Close the Preferences window. The changes will save automatically.

II. For Google Chrome Users:

In Google Chrome, the "Block third-party cookies" option can cause a similar error.

To ensure third-party cookies are allowed:

1. Open Google Chrome and click on the three dots in the top-right corner.
2. Select 'Settings' from the drop-down menu.
3. Scroll down and select 'Privacy and security'.
4. Click on 'Cookies and other site data'.
5. Select 'Allow all cookies'.

III. For Firefox Users:

Firefox users might experience the same error if third-party cookies are blocked.

To allow third-party cookies:

1. Open Firefox and click on the three lines in the top-right corner.
2. Select 'Preferences' from the drop-down menu.
3. Click on 'Privacy & Security' from the list on the left.
4. Under the 'Cookies and Site Data' section, ensure 'Block cookies and site data' is set to either 'Cross-site and social media trackers' or 'All third-party cookies'.

Conclusion:

In most cases, the 500 error experienced on our platform results from browser settings that block third-party cookies. Following the steps outlined above should help resolve this issue. If you continue to face difficulties, please don't hesitate to contact our customer support team for further assistance.