Maximize contact center productivity and revenue using Cerego

With 9 out of 10 customers reporting bad customer service as the root cause of them ending engagements, it’s time to focus on providing call center agents with the training tools they need to succeed.

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Make your contact center a business priority

Contact centers are where first impressions are made and customer relationships are built. Agents are under constant pressure to quickly recall information in order to solve customer issues and more recently, offer new products and services to improve the customer experience. The problem is, agents forget 70% of their training in just 24 hours. Cerego stops agents from forgetting and helps them meet their KPIs with the only adaptive learning platform built using cognitive science and AI.   

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Reduce agent turnover

Turnover is costly and directly tied to a lack in training support. Contact centers specifically report an above average turnover rate each year (20-45%.) Cerego provides agents with an adaptive learning tool to meet their goals, increase engagement, and save call centers money.

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Lower customer churn

Agents prepared with hard skills necessary to mitigate issues and soft skills to de-escalate situations are best prepared to increase customer satisfaction. A mere 5% increase in customer retention can increase company profits by 25-95%.

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Prove your business impact

Whether you track your performance using Customer Satisfaction Rating, Avg. Hold Time, Avg. Handle Time, First Call Resolution Rate, etc., Cerego helps you hit and exceed your performance goals. Reports make it easy to clearly communicate your value at the executive level.

"I love the reporting! I know exactly which employee failed which question, how many times did they have to review that concept until they got it, how much time they spent doing it—and that creates our daily and weekly opportunities for coaching."

—Crina Petre, Senior Manager of Training and Standards, TechStyle Fashion Group

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Personalized learning for each agent with every module

With Cerego, agents know what's needed to provide the best customer experience. Whether it's product information, troubleshooting steps, or general policies and procedures, Cerego automatically trains and tracks how well agents remember every module.

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How TechStyle has used continuous remote learning to drive performance, worldwide

Here’s how TechStyle uses Cerego to build a training program for representatives that is both personalized and scalable, on a global level.

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How Consensus Improves Employee Training During Peak Season

With a tight holiday training schedule and a growing number of people to train quickly, the pressure is on to ensure every employee is effectively trained and knowledgeable.

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Webinar: How to Create and Scale Online Training for Remote Sales and Recruitment Employees

“We’ve been able to consolidate a one-week onboarding bootcamp and nearly 700 pages of text into a digestible format that new employees can easily learn and remember with Cerego, allowing us to meet the staffing needs of our partners.”

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