FAQ
What is a “seat” in Cerego?
A seat in Cerego is a unique, non-deleted user account in a partner or one of its departments, or any course in those partners. Seats may hold any permissions or role (Instructor, Admin, or Learner). Seat limits are based on the number of unique user accounts required during the time period of the subscription (annual or monthly).
Do contracts require a minimum number of seats?
Yes, all contracts require a minimum of 50 seat licenses.
How can I pay?
We bill for services upfront, so you prepay for your plan. Annual subscriptions can be paid by credit card, ACH, or wire transfer and are due immediately. Monthly subscriptions may be paid by credit card or ACH.
Qualified education institutions may request to use Cerego’s Pay Portal, allowing students to pay directly upon enrollment into a course. Contact Sales for more information.
How does adding or removing seats work?
If you add additional seats to your plan, charges for incremental seats will be prorated for the remainder of your billing cycle and billed immediately. The updated subscription total will be reflected on your next bill. If you remove seats from your plan, reductions in your subscription will take effect at the next billing cycle. Cerego does not offer credits or refunds for unused licenses or plan cancellations.
